Customer Care Medical Emergency Policy
The Wests Group Australia is committed to ensuring the health and safety of all members, visitors and employees whilst they are on the premises of Western Suburbs (N’cle) Leagues Club, Wests Mayfield, Wests Nelson Bay Diggers, The Executive Inn, The Gateway Inn and Balance Health Clubs.

The following are ways in which Wests fosters its Customer Care Medical Emergency commitment.

Communication systems
Installation of a Medical Emergency Alarm System including strategically placed alarm
buttons located throughout the premises

Ongoing maintenance of the Medical Emergency Alarm System

Senior First Aid trained employees equipped with Medical Emergency Pagers are available
throughout hours of operation

Organisation and maintenance of an effective communication system

Equipment
An Automated External Defibrillator (AED) is located at each site for use in 'Sudden Cardiac Arrest' situations

First Aid Equipment stationed in administration, all kitchens, gyms, receptions desks and behind all bars

Ongoing maintenance of first aid equipment

First Aid Training Programs
Dedicated medical officers on each shift with current first aid training including CPR and AED
training

Training of personnel to respond to medical emergency situations and to administer first aid,
providing additional supplies and training of personnel in complex first aid equipment
 

Development of Policy and Procedure
The development, maintenance and communication of procedures for handling accidents and
medical emergencies

- designation of responsibility at the operational level

- post incident procedures in place to ensure continuity of care

- a high quality system of reporting and record keeping

For further information about the Wests Customer Care Policy please do not hesitate to contact the Service and Facilities Manager on duty or send your comments to Human Resources via our Comment Card System or post to Wests Administration PO Box 72 NEW LAMBTON NSW 2305.