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WE ARE OPEN

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LOCATION
All Clubs
DATE
Monday 1 June

The NSW Government has announced the re-opening of clubs across the state from 1 June 2020.

We are pleased to confirm that from Monday 1 June we will reopen Wests New Lambton, Mayfield, Cardiff, City and Nelson Bay. Clubs will reopen in a modified format providing access for Wests members only from 10am daily (Wests New Lambton from 9am on weekends).

Our dining outlets, gaming lounges and bars will be open with social distancing in place including every second poker machine turned off and 1.5m spacing between tables. 


Your Safety Is Our Priority

The following measures are in place to protect our members and employees.

  • Increased cleaning schedules
  • Daily deep cleaning sanitisation of Club prior to opening
  • Toilet sanitiser, soap dispenser and hand sanitiser stations
  • Cashless, contactless payment option
  • Patron limits to ensure safe social distancing
  • Member only access with sign in and out required
  • CovidSAFE Marshals monitoring social distancing
  • Good hygiene and social distancing signage and announcements
  • On-ground markers and queuing systems
  • Every second poker machine switched off
  • Tables spaced out 1.5m

Please join us in downloading the CovidSAFE app.


What food and beverage outlets are currently open?

Wests New Lambton 
The Grill 11:30am – 2:30pm | 5:00pm – 8:30pm
New Beijing 11:30am – 2:30pm | 5:00pm – 8:30pm
Patisserie 88  11:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Emporium 88 10:00am until late
Bar 88 10:00am until late | Fri, Sat & Sun 9:00am until late
Food Court Bar 11:30am – 2:30pm | 5:00pm – 8:30pm                                                                   
Chophouse Grill 5:00pm - 10:00pm (online bookings available now)                                     
Emerald Gardens Tues - Sat 5:30pm - late (online bookings available now)

Wests Mayfield
Ada May Pantry 10:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Main Bar 10:00am until late | Fri, Sat & Sun 9:00am until late
Cast Iron Kitchen 11:30am - 2:30pm | 5:00pm - 8:30pm
Reload Cafe Mon - Fri 7:00am - 12:30pm | Closed Sat & Sun
Texas Bar-B-Q Grill OPEN 3 JULY | Tues - Sat 5:30pm - 9:30pm (online bookings available now)

Wests Cardiff
Espresso Gelato 10:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Jordans Bar 10:00am until late | Fri, Sat & Sun 9:00am until late
The Kitchen  11:30am - 2:30pm | 5:00pm - 8:30pm
T-Bones Tex Mex OPEN 8 JULY | Tues - Sat 5:30pm - 9:30pm (online bookings available now)

Wests Nelson Bay
Bay Cafe 10:00am – 9:00pm 
Main Bar 10:00am until late 
Bay Brasserie  11:30am - 2:30pm | 5:00pm - 8:30pm

Wests City
City Espresso 10:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Main Bar 10:00am until late | Fri, Sat & Sun 9:00am until late
Fire & Stone Pizzeria  Wed - Sun 4pm - 9pm | Mon & Tues Closed
32 Degree South  11:30am - 2:30pm | 5:00pm - 8:30pm


Bingo

Due to government imposed restrictions, raffles, housie, hoi, selected bingo sessions and live entertainment at all clubs have been cancelled until further notice. We apologise for any inconvenience. 

Bingo is back at Wests Mayfield.

  • Over $1,300 in prizes to be won each session!
  • Be there for the chance to win $40 EFTPOS Gift Cards each game + complimentary tea, coffee and sweets
  • Every Tuesday, Thursday & Friday
  • Club Opens and Sales Commence from 10am | Play from 11am
  • 25 games for $5 per book, $2.50 for half book
  • Programmable Electronic Tickets (PETS) Only
  • Wests members only | Maximum players per session apply
  • 30 minute break

Express Bingo is back at Wests Nelson Bay.

  • $720 in prizes to be won each session!
  • Be there for the chance to win $30 EFTPOS Gift Cards each game + complimentary tea, coffee and sweets
  • Every Monday, Wednesday & Friday
  • Club opens and sales commence from 10am | Play from 11am
  • Complimentary tea, coffee and sweet
  • 20 games for $4 per book
  • 1 rewards game | $1 to play | $40 eftpos voucher to win | Jackpot announced on the day if won
  • Programmable Electronic Tickets (PETS) Only
  • Maximum players per session apply
  • Wests members only | Maximum players per session apply
  • 10 minute break

Are gaming lounges open?

Yes. All Club gaming lounges are open with social distancing measures in place including every second poker machine turned off. 


What are the current conditions of entry?

Clubs will reopen in a modified format from Monday 1 June providing access for Wests members only from 10am daily (New Lambton from 9am Sat & Sun). 

Wests members will be required to present their membership card upon entry; second form of ID may also be required. 

Based on the overall venue capacity for each of our venues and ensuring social distancing of 1 person per 4sqm; the below patron limits will apply at any one time:

Wests New Lambton: 800
Wests Cardiff: 350
Wests Mayfield: 350
Wests City: 350
Wests Nelson Bay: 400

As a condition of entry members will be required to sign in and out of the Club.  We are required to record the names and contact details of all members, staff, contractors and any other person that enters the club, and to retain this information for 28 days for contact tracing purposes. For the avoidance of doubt, the details of any minors are not required to be recorded.

For your safety we will screen all members and temperature check as required. Patrons will be asked if they are feeling unwell and those displaying symptoms will not be able to enter the venue. 

Entry to each club is via the main entrance only.

Access to Wests New Lambton via the carpark air bridge and Tauranga Road will be temporarily closed.


Can I join Wests as a member to access Clubs?

Yes. Guests will be welcome to join, subject to having suitable identification. 

Guests can join in-club as a social member for just $2 which provides access to the Club or as a Full member for $12 to enjoy access as well as full member benefits.

Full membership details can be found here: https://membership.westsnewcastle.com.au/


What time do Wests Clubs open and close?

Wests New Lambton

Monday - Thursday 10am - 4am

Friday 10am - 6am

Saturday 9am - 6am

Sunday 9am - 4am

Wests Mayfield, City, Cardiff & Nelson Bay

10am - 3am daily


Is there a time limit to club visitation?

No, there is no limit to the amount of time a member can spend in-club. 


How are you managing the health and safety of employees and members?

Keeping our members and employees safe is our number one priority. We will continue to apply the highest standard of cleanliness and hygiene across our facilities. We've increased our cleaning schedules including daily deep sanitisation of venue prior to opening, installed toilet sanitiser, additional hand sanitiser and soap dispensers. Our increased focus on social distancing assistance measures includes on-ground markers, queuing systems, signage, regular announcements and every second poker machine switched off. We have dedicated CovidSAFE Marshals monitoring numbers and enforcing social distancing requirements. 


How can members assist with keeping each other safe?

In accordance with best practice guidelines we recommend all members adopt high standards of personal hygiene, including washing hands and using hand sanitiser frequently. 

Safe social distancing requirements include:

- No standing, guests must remain seated when not placing or collecting an order;

- Members must remain within their group and not move to another group of guests;

- Ensure 1.5 metres between groups;

- No more than 20 customers at a table.

To make it easier for you to visualise the recommended safe physical distance between people when ordering, please look for the markings our team have placed on the floor. Standing on these marked areas will ensure you are separated from other customers by the recommended 1.5 metres. 

Members who feel unwell with cold or flu like symptoms are requested to follow advice of health authorities and avoid attending Wests Clubs. 

It is important that we all stay safe by adhering to government directions and if you have not already done so, please join us in downloading the CovidSAFE app


Do family members need to socially distance inside the club?

Members of the same household are not required to socially distance. Family members should observe distancing standards where they are not in the same household. Seating will be arranged so that chairs are distanced at 1.5 metres, to give all members the opportunity to socially distance. Members of the same household may wish to bring seating closer together. If members are not from the same household, our Club CovidSAFE Marshals will advise members to observe distancing of 1.5 metres between each other.


Is a member required to consume food to visit the club and use its facilities?

No. Patronage will not be predicated on the consumption of food.


Is there a limit for how long you can stay in the club at any one time?

No. You can stay as long as like.


Can alcohol be purchased without a meal/food?

Yes. NSW Health have confirmed that the purchase and consumption of alcohol will not be ancillary to the purchase and consumption of food.


Do we need to book in advance to attend the Club or dine at food outlets?

No. This will be walk-in only due to current patron limits with no advance bookings accepted.


Will there be live entertainment and promotions during the trial period?

Due to current government restrictions promotions, arts and crafts, bingo, housie, hoi, pensioner concerts, Friday and Saturday night entertainment as well as all functions and ticketed events will not operate. For cancelled show ticket holders please return your ticket to the Club's Help Desk where you initially purchased for a full refund. 


Are there any changes to parking?

Our carpark facilities continue to be accessible for Wests members attending the Club.

Please note access to Wests New Lambton via the carpark air bridge will be temporarily closed.


What payment options will be available in-club?

In line with the heightened medical guidelines we encourage members to utilise our Tap and Go contactless electronic payment method.

Our ATM facilities will be available and frequently sanitised.


How long will the current restrictions apply?

The NSW Government has not advised how long these conditions will be required; however, they will be reviewed regularly in line with the broader COVID-19 situation and case numbers.


Are Wests Hotels currently open?

With travel restrictions across NSW easing from 1 June we look forward to welcoming you for your next business or leisure stay.

The Executive Inn, Newcastle and The Anchorage Port Stephens continue to remain open and provide a safe home away from home for those undertaking travel within government guidelines.

The Gateway Inn, Newcastle is open welcoming guests and visitors a tranquil and safe place to escape and operating under government guidelines. 


When can we access Balance Collective health clubs?

We are pleased to confirm that from Saturday 13 June we reopened Balance City and Balance Mayfield. We have reopened in a modified format providing access for Balance members only.

Visit our Balance FAQ page for full details here.  


Who do I contact about my 2020 Knights membership?

2020 has been an uncertain time for everyone, and we would like to say thank you to all nib Newcastle Knights members for the ongoing and unwavering support. 

2020 Ticketed members whose membership entitlements have been impacted by the COVID-19 pandemic were given the opportunity to select 1 of 3 options for their 2020 membership, click here to find out more. 

We thank you for being a 2020 Knights member.

To view the revised 2020 draw, click here.


Who do I contact if I have a question?

We will continue to stay in touch with you via email with information also available on our website and social media. If you have any questions please contact us via our online enquiry form and we will respond to you as soon as possible. 

Please join us in downloading the CovidSAFE app

Information is correct as at 01/07/2020.

We Are Open | June 1

We are pleased to confirm that from Monday 1 June we have reopened Wests New Lambton, Mayfield, Cardiff, City and Nelson Bay. Clubs have reopened in a modified format providing access for Wests members only from 10am daily (New Lambton from 9am Sat & Sun)

Find Out More...